New Protocols Apps for Android and iOS Released in July 2025

Be aware the App requires a new installation which can take up to 15 minutes. Please plan accordingly.

This is the new app icon once installed on your Android or Apple device. Android users should install THIS ANDROID APP. Apple users should install THIS iOS APP.

Initial app loading screen with download speed and App ID
  • When opening the app for the first time after installation, you must have an internet connection.
  • You should see a screen like the one shown here. Take note of the Download Speed.
  • If it shows something like "1.29 Mbps (Painfully Slow Connection)", the download may take up to 15 minutes. A faster connection will complete it in seconds.
  • Each main screen shows an AppID, which can help development with troubleshooting.
Next
Protocols screen with 'View Protocols' button
  • After the content is downloaded, you will land on this screen.
  • Tap "View Protocols" to access the content.
  • If you see "Not Found": return to the Protocols Home screen and tap "Reset App Content". This will reload all content (internet connection required).
Next
List of available protocol sets
  • You should now see a list of all available sets.
  • If you see "Not Found": go to Protocols Home and tap "Reset App Content".
  • If you see a white screen: tap the bottom of the screen. This issue has been reported on two devices and a patch has been submitted.
Next
Final screen showing protocols content Next
Need help?
If you're unable to get content to load, please contact App Development and include:
  • A screenshot of the app
  • The visible AppID
  • A description of what you're experiencing

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